Privacy policy
Information We Collect
When you shop with us, we may collect:
- Personal information you provide: name, email address, shipping/billing address, and payment details.
- Order details: items purchased, preferences, and communication history.
- Automatically collected information: your IP address, browser type, and usage data when you visit our store (collected through Big Cartel’s platform).
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders.
- Communicate with you about your purchase, updates, or customer support inquiries.
- Improve our products, services, and website experience.
- Send occasional promotional emails (only if you have opted in).
Sharing Your Information
We respect your privacy and do not sell or rent your personal information. However, we may share your information in limited circumstances:
- With service providers (such as payment processors, shipping companies, and Big Cartel) to complete your order.
- If required by law or to protect our legal rights.
Payments
Payments are processed securely through [PayPal/Stripe/Big Cartel Payments—whichever you use]. We do not store your full credit card information on our servers.
Cookies
Our store may use cookies to improve your shopping experience, such as remembering your cart or tailoring site preferences. You can disable cookies in your browser settings if you prefer.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we have about you.
- Request corrections or updates.
- Ask us to delete your information (subject to order/transaction requirements).
- Opt out of marketing emails at any time.
Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no online system is 100% secure, and we cannot guarantee complete protection.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here with a new effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Altered Atelier
Email: [email protected]